Refund policy

Return and Refund Policy

General Overview:
At The MVMT COMPANY, we strive for customer satisfaction. If you are not completely satisfied with your purchase, please review our return and exchange guidelines below.

Eligibility for Returns and Exchanges:

  • Returns and exchanges are accepted for items purchased at full retail price within 14 days of receipt.
  • All sales on discounted items and collaborations are final and cannot be returned or exchanged.

Conditions for Returns and Exchanges:

  • To be eligible for a return or exchange, items must be:
    • In their original condition, unworn, and unwashed.
    • In the original packaging with all tags attached.
    • Accompanied by the original receipt or proof of purchase.

Return Process:

  1. Initiate a Return: To start a return or exchange, please contact our support team at support@themvmtco.com within 14 days of receiving your order.
  2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item.
  3. Shipping Costs: Customers are responsible for the return shipping costs unless the item was received damaged or incorrect to which was ordered. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • Your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
  • Original shipping costs are non-refundable.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us at support@themvmtco.com within 24 hours of the item's arrival. We will arrange for a replacement or a full refund, including shipping costs.

Exchanges:

  • If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

Final Sale Items & Custom Orders:

  • Custom orders & items marked as final sale cannot be returned or exchanged. Please ensure you review product descriptions carefully before completing your purchase.

Customer Satisfaction:
We value our customers and are committed to providing quality products. If you have any questions or concerns about your purchase, please do not hesitate to contact our support team. We’re here to help!